Returns & Refunds

30-day hassle-free returns policy

Our Return Policy

We want you to love your purchase. If for any reason you're not completely satisfied, you can return your items within 30 days of delivery for a full refund or exchange.

How to Return an Item

  1. Log in to your Account
  2. Go to Order History
  3. Select the order and click "Request Return"
  4. Choose the items you want to return and the reason
  5. Upload photos of the items (at least 3 images)
  6. Submit your request. You'll receive a return approval email
  7. Ship the items back to our returns address

Returns Address

Top Fashion Trading Returns
8B Brown Street, Mbombela Central
Mpumalanga, 1201
South Africa

Processing Time

  • Returns are processed within 3-5 business days of receiving the item
  • Refunds are issued within 5-10 business days after approval
  • You will receive an email confirmation when your return is processed

Non-Returnable Items

  • Items that have been worn, washed, or damaged
  • Items without original tags or packaging
  • Items returned after 30 days
  • Gift cards

Exchanges

If you need to exchange an item (different size, color, or style), please request an Exchange instead of a return. Exchanges are processed the same way as returns.

Need Help?

If you have any questions about returns or refunds, contact us:

+27 (0) 67 297 0589

returns@topfashiontrading.co.za